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A born and raised Miami native, Francisco has been working at Winter Haven Hotel for more than three years. As the front desk manager, he enjoys helping guests and turning bad situations around—a service that does not go unnoticed. On TripAdvisor, several of the more than 1,000 reviews for Winter Haven mention Francisco’s five-star hospitality, from providing Miami Beach sightseeing tips to pouring guests a complimentary glass of champagne upon check-in.

We recently spent an afternoon touring Miami Beach with Francisco. Here’s where we went.

Pura Vida

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“Pura Vida is a great place to stop for lunch. It’s a health food cafe that serves fresh acai bowls, smoothies, wraps and sandwiches. Even better, most everything on the menu is around $10 or less. Eat your food in the small cafe, or take it to go—the beach is just a 4-minute walk down 1st Street.”

South Pointe Park

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“If you want to get down by the water, but aren’t committed to a full day on the beach, head to South Pointe Park. The 17-acre park has biking paths and a pier that’s perfect for photo opportunities.”

Puerto Sagua Restaurant

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“Miami’s history is deeply rooted in Cuban culture, and there’s no better way to experience it than sampling some of the city’s best Cuban food. Puerto Sagua is one of my favorites. It’s been around since 1962, so you know they’re doing something right. It’s an old-school, no-frills spot with comfort food staples like Cuban sandwiches and ropa vieja (beef with vegetables).”

Ted’s Hideaway

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“Ted’s is an unassuming bar on the outside, but it’s open late (until 5am!) so it’s a great spot to keep in mind when you’re not ready to head home after a lot of the other bars and clubs have closed. Happy hour is from noon until 8pm, so you can’t go wrong.”